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FAQ
International Delivery
Your order will be accepted once payment is received.
All products from SCOPE SEOUL ships via EMS.
Shipping will be dispatched within up to 3 days from the date of your order placement.
When your order has been shipped, an email with shipping details along with the associated tracking number will be delivered to you.
The total amount on the checkout page does not include any customs duties and surcharges that may incur.
The shipping cost depends on the weight, size, and destination of the final purchase items on the checkout page.
SCOPE SEOUL offers free shipping on orders over $---
According to EMS policy, shipping service may not be provided to some regions (part of China, North Korea, Russia, etc.).
*Please check the product description carefully before placing your order.
Color and size of the product may vary slightly due to screen lighting and measurement methods.
Customs fees & Tax
International Shipments may be subject to customs duties and taxes, which will be charged once the package arrives in the destination country.
All applicable fees are the responsibility of the recipient.
Please check with your local customs office for customs duties and taxes on the product you purchase.
All costs incurred during the return process (return shipping, customs, and duties) are borne by the buyer and will be deducted from the refund.
1. If the purchase is not confirmed after delivery, the purchase will be automatically confirmed after delivery.
2. You can request a return or exchange within seven days of delivery. General matters regarding returns take precedence over the seller's conditions.
1. Because of the nature of the tableware, please apply through the customer service center for cancellation. (1:1 Bulletin Board and CS Customer Center Wire Consultation)
2. If the product has not been sent, cancellation will be approved, and the payment will be refunded according to the refund procedure for each payment method.
* Exchanges and returns are only possible if you send them within 7 days of receiving the product.* The defect of the product can be handled quickly if you write a picture and a post on the bulletin board.
1. Request the seller to return the product you want to return. However, you can apply only when the delivery is completed.
2. After receiving the returned product sent to the seller, if there is no problem with the returned product, the return will be approved. 3. The payment will be refunded according to the refund procedure for each payment method.
* Exchanges and returns are possible only when you send them within 7 days of receiving the product.
1. After applying for an exchange of the product you want to exchange, we will ship a new product when the product arrives.
2. If there is no problem with the product, the buyer must bear the corresponding round-trip shipping fee.
3. However, you can apply only when the delivery is completed.* Request for return/exchange cs customer center: TEL/02-336-5288* Delivery and phone consultation available date: Monday-Friday (Saturday no delivery available)* Phone consultation time: 13:00 p.m. - 18:00 p.m